Privacy Policy

At David's Lawns, a sole proprietorship based in Ottawa, Ontario, Canada, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website (www.davidslawns.com) or as a client of our lawn restoration services.

1. Information we collect

We collect limited personal information to provide our lawn restoration services effectively. This may include:

• Contact information: your name, phone number, email address, and home address, which you provide when you contact us or become a client.
• Payment information: if you pay by cheque, we process it via online banking. If you pay by e-transfer, we receive it via email and it is processed by our banking institution. We do not collect or store sensitive financial details like bank account or credit card numbers.
• Publicly available information: some of the contact information we collect (e.g., names or addresses) may already be publicly available, such as in directories.

We do not knowingly collect sensitive financial information or other data beyond what is necessary to serve you.

2. How we collect information

• Directly from you when you reach out via phone, email, or our website.
• When you provide it to us as part of scheduling or receiving our services, including payment details like e-transfers sent to our email.

3. How we use your information

• To contact you to schedule lawn restoration services or respond to inquiries.
• To process payments (e.g., cashing cheques via online banking or receiving e-transfers via email, processed by our banking institution).
• To manage our client relationships and keep our business running smoothly.

We treat your information with respect and do not sell, rent, or share it with third parties for marketing purposes.

4. How we store and protect your information

• Storage: we store your contact information on our phones and in a reliable Customer Relationship Management (CRM) system with a strong track record for security and dependability.
• Payment handling: if you pay by cheque, we cash it through online banking and securely destroy the cheque after a few months. If you pay by e-transfer, we receive it via email and it is processed by our banking institution; we do not retain sensitive financial details from e-transfers beyond what's needed for processing.
• Security: we take reasonable steps to protect your information from loss, misuse, or unauthorized access. However, no method of storage is 100% secure, and we cannot guarantee absolute security.

5. Sharing your information

We do not share your personal information with anyone unless:

• It's necessary to comply with legal obligations (e.g., a court order).
• It's required to complete a service (e.g., if we hire a subcontractor, though this is rare and we'd inform you).

We do not resell your information or use it for purposes unrelated to our lawn restoration services.

6. Your rights

Under Canadian privacy laws like PIPEDA, you have the right to:

• Ask us what information we have about you.
• Request corrections to your information if it's inaccurate.
• Contact us if you have concerns about how we handle your information.

To exercise these rights, please reach out to us using the contact details below.

7. Cookies and website tracking

To help us understand how visitors use our website and improve your experience, we use Microsoft Clarity, a web analytics tool provided by Microsoft Corporation. Microsoft Clarity captures information such as how you interact with our pages (mouse movements, clicks, scrolls), which pages you visit, and general information about your device and browser. This is done through cookies and similar technologies, and the information is used to produce heatmaps and session recordings that help us see what is working well on our site and what needs improvement.

Microsoft Clarity may use this information for its own purposes as well, including improving Microsoft's products and services and advertising. You can learn more about how Microsoft handles this data in the Microsoft Privacy Statement.

We do not use this information to identify individual visitors or to contact you. Sensitive information (such as text you type into forms) is masked by default before it leaves our website.

If we add other tracking tools in the future (for example, Google Analytics or advertising pixels), we'll update this policy to let you know.

If you'd prefer not to be tracked, most browsers allow you to disable cookies or use private browsing mode, which will limit what Microsoft Clarity can record.

8. Changes to this privacy policy

We may update this policy from time to time. If we make significant changes, we'll post the updated version on our website with a new "Last updated" date.

9. Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us:
David's Lawns
Email: david@davidslawns.com
Phone: 613-830-9743